
Select the device issue:
Step 1: Is the router placed inside a metal cabinet or behind a TV?
Step 1: Is the camera plugged into power (not battery)?
Step 1: Is the doorbell chiming "phantom" rings or buzzing?
Step 1: Does the lock beep/grind when trying to lock?
Step 1: Does the thermostat verify a "C-Wire" is connected?
Step 1: Is the mute button (red ring/light) on?
Step 1: Did someone turn off the physical wall switch?
Step 1: Is the sensor (Motion) facing a window or HVAC vent?
Step 1: Is the Hub LED flashing blue or red?
Step 1: Does the app say "Close Error" or "Obstruction"?