Select the reported symptom:
Step 1: Unplug ALL devices on this circuit. Does the GFCI reset now?
Step 1: Do the lights get brighter/dimmer when a heavy load (AC/Dryer) turns on?
Step 1: Did this happen immediately after plugging something in or turning on a switch?
Step 1: Are there multiple high-draw devices (Heater, Microwave, Hairdryer) on this circuit?
Step 1: Is the face of the outlet warm or discolored (brown/black)?
Step 1: Do 240V appliances (Stove/Dryer) work, but half the 120V lights are off?
Step 1: Can you isolate the sound to a specific breaker?
Step 1: Does it trip immediately when a specific device (Vacuum/Treadmill) starts?
Step 1: Does the shock happen when touching the metal casing of the appliance?
Step 1: Is this outlet switched (controlled by a wall switch)?